{"id":8123,"date":"2018-05-04T10:20:12","date_gmt":"2018-05-04T15:20:12","guid":{"rendered":"https:\/\/digitalblogs.wpengine.com\/?p=8123"},"modified":"2019-09-30T18:53:36","modified_gmt":"2019-09-30T23:53:36","slug":"dental-detectives-would-you-spot-an-embezzler-in-your-practice","status":"publish","type":"post","link":"https:\/\/www.cainwatters.com\/digitalblogs\/dental-detectives-would-you-spot-an-embezzler-in-your-practice\/","title":{"rendered":"Dental Detectives: Would you spot an embezzler in your practice?"},"content":{"rendered":"

According to an American Dental Association survey, 35% of dental practices have been embezzled once and 17% more than once. The actual percentages are probably much larger due to underreporting.<\/p>\n

Based on his experience, David Harris, Certified Fraud Examiner and CEO of Prosperident<\/a><\/span><\/span>, believes that more than two out of every three dentists will eventually be victims of fraud. Here at CWA, we have noticed the same trend. In fact, almost every financial planner has had at least one experience going through a fraud case with a client.<\/p>\n

With all the cash and electronic transactions changing hands, valuable equipment and exploitable personal data to be had, dental practices are ripe targets for criminals. Even petty theft of consumables like toothpaste and floss can be an entry point for major embezzlement.<\/p>\n

\u201cI\u2019ve seen everything from skimming of petty cash to two-million-dollar embezzlement schemes,\u201c says David.<\/p>\n

Every case is unique, but there are common characteristics. David was able to identify four common themes for our CWA readers.<\/p>\n

1: Failure to do full background checks<\/h4>\n

Chronically understaffed and often forced to hire in a hurry, background checks are the exception rather than the rule when it comes to office staff hires. David says that, \u201cdoctors think they are better judges of character than they actually are.\u201d They tend to make a quick hire based on their judgement, when a little due diligence could reveal that a prospective office manager is actually a serial embezzler. Many dentists confuse a \u201ccriminal records check\u201d with a background check; David says that a proper workup includes things like a drug test, a credit history check, and of course conversations with former employers.<\/p>\n

Dental practice embezzlers cannot be spotted based on visual appearance alone. Just take a look and you\u2019ll see what David means when he says, \u201ccriminals don\u2019t always look like criminals<\/a><\/span><\/span>.\u201d<\/p>\n

It\u2019s also important to note that even if someone has passed a background check or has worked in the office for years without incident, it doesn\u2019t mean you no longer have to be vigilant. David identifies two types of thieves, the \u201cneedy\u201d and the \u201dgreedy\u201d. Needy thieves steal because of circumstances like illness, divorce or a spouse\u2019s job loss. Greedy thieves steal because they feel unappreciated, perceive pay inequities or simply to prove their own twisted point. Circumstances change. People change. Have processes in place to monitor employees who handle money at all times.<\/p>\n

2: Lack of doctor involvement in the \u201cbusiness\u201d of their practice<\/h4>\n

\u201cNobody becomes a dentist because they want to run a small business,\u201d David said. \u201cDentists tend to be reluctant business owners with little patience for the minutia of day-to-day operations.\u201d<\/p>\n

Giving limited attention to the business of the practice leaves owners open to opportunistic criminals and disgruntled staff.<\/p>\n

It\u2019s understandable that a doctor would rather delegate non-clinical aspects of their job, but David always reminds doctors that there\u2019s a difference between delegation and abdication. Owners have to be able to trust their employees, but need to be able to verify that trust.<\/p>\n

By being involved in the business of your practice you can help assure there\u2019s no funny business.<\/p>\n

3: Focusing on the numbers and ignoring behavior<\/h4>\n

\u201cWhile many dentists believe that their accountant is at the front line of embezzlement protection, David argues that the reality is somewhat different. David explains that most embezzlement is concealed inside a dentist\u2019s practice management software. In these cases, if a staff member has been cooking the books, then anomalies are tough to spot.<\/p>\n

David points out that the majority of embezzlers are caught not because of any financial irregularity, but behavioral irregularities.<\/p>\n

\u201cPublished surveys indicate that behavioral anomalies are responsible for the detection of more than two thirds of embezzlements.\u201d<\/p>\n

The $40,000 a year receptionist who never takes vacations who shows up in a new BMW. A bookkeeper who always finds a way to be alone. The alarm system entry log shows staff coming in during off hours for no good reason. These are just a few of the warning signs that you need to look for. \u201cGet to know your people and focus on the way thieves act,\u201d says David. \u201cCatching a crook has very little to do with numbers.\u201d<\/p>\n

CWA Planner Ed Daude still remembers a frantic Saturday morning call from a client moments after noticing that a long-time employee was embezzling from her practice. \u201cFinancial loss aside,\u201d Ed recalled, \u201cthe betrayal of trust by this employee was the hardest part.\u201d Since that first experience, Ed says he always has this situation in mind during his consults, and commonly reminds his clients to always be on guard for behavioral abnormalities.<\/p>\n

4: Embarrassment leads to underreporting<\/h4>\n

Nobody likes to be taken advantage of, but for a highly educated and altruistic individual like a dentist it can be particularly tough to deal with.<\/p>\n

\u201cDentists come from a culture of accountability,\u201d says David. \u201cIf something goes wrong in their office, they have been taught that the blame rests with them.\u201d<\/p>\n

He fields between 20-30 calls a week from dentists at various levels of discovery. \u201cAll of them feel like they failed, but they aren\u2019t failures. They are victims,\u201d however he warns, \u201cif they fail to report it they could be setting up the next victim by allowing a criminal to get away with it.\u201d<\/p>\n

If you suspect fraud, a call to an expert fraud examiner who focuses on dental practices is the first one you should make.<\/p>\n

What can you do to prevent fraud at your practice? Unfortunately, it\u2019s impossible to completely prevent.<\/p>\n

\u201cThere is no magic fraud prevention pill,\u201d says David. \u201cThere are a lot of ways to steal and you can\u2019t block them all, and control measures do not convert thieves into honest people. You need to shift your mindset from prevention to monitoring.\u201d<\/p>\n

To give his clients a better understanding, David uses the analogy of a leaky ship. \u201cIt\u2019s not about building a ship so tight that it never leaks. It\u2019s about catching a leak before it sinks your ship.\u201d<\/p>\n

CWA encourages each doctor to keep these four embezzlement precautions in mind as you continue to manage your business. There are immediate steps to take once fraud is suspected. Reach out to CWA if you fall victim to dental embezzlement, and we can guide you through the process.<\/p>\n","protected":false},"excerpt":{"rendered":"

According to an American Dental Association survey, 35% of dental practices have been embezzled once and 17% more than once. The actual percentages are probably much larger due to underreporting. Based on his experience, David Harris, Certified Fraud Examiner and CEO of Prosperident, believes that more than two out of every three dentists will eventually […]<\/p>\n","protected":false},"author":7,"featured_media":8125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[16,20],"tags":[],"ppma_author":[48],"class_list":["post-8123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-news-feature","category-practice-management"],"acf":[],"yoast_head":"\nDental Detectives: Would you spot an embezzler in your practice? - Cain Watters Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cainwatters.com\/digitalblogs\/dental-detectives-would-you-spot-an-embezzler-in-your-practice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dental Detectives: Would you spot an embezzler in your practice? - Cain Watters Blog\" \/>\n<meta property=\"og:description\" content=\"According to an American Dental Association survey, 35% of dental practices have been embezzled once and 17% more than once. 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